Symphony
Backed by
Backed by
Y
Y
Combinator
Combinator
Know what your users actually think with voice AI user interviews
Know what your users actually think with voice AI user interviews
Know what your users actually think with voice AI user interviews
Know what your users actually think with voice AI user interviews
Get more actionable insights than ever before with the world's best interviewer. Every time.
Get more actionable insights than ever before with the world's best interviewer. Every time.
Trusted by next-gen teams
1,000+
AI Interviews completed in the Symphony platform
(Avg interview duration: 7m 30s)
1,000+
AI Interviews completed in the Symphony platform
(Avg interview duration: 7m 30s)
81%
of participants rate Symphony as better than a traditional survey
(Another 18% were neutral)
81%
of participants rate Symphony as better than a traditional survey
(Another 18% were neutral)
350%
Increase in response rate
(When compared to human-driven interviews)
350%
Increase in response rate
(When compared to human-driven interviews)
350%
Increase in response rate
(When compared to human-driven interviews)
15 hours
Average time saved per month
(Compared to doing it yourself)
15 hours
Average time saved per month
(Compared to doing it yourself)
15 hours
Average time saved per month
(Compared to doing it yourself)
Unlock Honest Feedback: Users are 30% more likely to share candid criticism with our AI interviewer than with a human.
Meet Eve, your team's new User Researcher
Meet Eve, your team's new User Researcher
Eve is trained to conduct in-depth qualitative interviews, just like a human would
Eve is trained to conduct in-depth qualitative interviews, just like a human would
Empathetically asks insightful, unbiased questions
Follows up dynamically, leading to the richest data
Analyzes and summarizes findings, delivering key insights
More insights than a form or a survey
More insights than a form or a survey
Human-like conversational voice AI is the superior way to collect qualitative feedback
Human-like conversational voice AI is the superior way to collect qualitative feedback
Interviews feel natural and human-like, leading to better responses
Speaking is easier than typing, leading to more information captured
Capturing customer voice builds an understanding of user sentiment and emotion
Eve's world-class interview capabilities unlock many use cases
Eve's world-class interview capabilities unlock many use cases
Product Feedback
Gather in-depth feedback from existing customers.
Product Feedback
Gather in-depth feedback from existing customers.
Product Feedback
Gather in-depth feedback from existing customers.
Product Feedback
Gather in-depth feedback from existing customers.
Market Research
Rapidly explore new markets and products.
Market Research
Rapidly explore new markets and products.
Market Research
Rapidly explore new markets and products.
Market Research
Rapidly explore new markets and products.
Churn Reduction
Conduct post-churn interviews to find the drivers behind churn.
Churn Reduction
Conduct post-churn interviews to find the drivers behind churn.
Churn Reduction
Conduct post-churn interviews to find the drivers behind churn.
Churn Reduction
Conduct post-churn interviews to find the drivers behind churn.
Employee Engagement
Gauge employee satisfaction and find ways to improve workplace culture.
Employee Engagement
Gauge employee satisfaction and find ways to improve workplace culture.
Employee Engagement
Gauge employee satisfaction and find ways to improve workplace culture.
Employee Engagement
Gauge employee satisfaction and find ways to improve workplace culture.
Hiring screens
Save dozens of hours screening candidates for high-volume roles.
Hiring screens
Save dozens of hours screening candidates for high-volume roles.
Hiring screens
Save dozens of hours screening candidates for high-volume roles.
Hiring screens
Save dozens of hours screening candidates for high-volume roles.
Lead Qualification
Qualify inbound leads to understand their needs and willingness to buy.
Lead Qualification
Qualify inbound leads to understand their needs and willingness to buy.
Lead Qualification
Qualify inbound leads to understand their needs and willingness to buy.
Lead Qualification
Qualify inbound leads to understand their needs and willingness to buy.
1
Create an interview
In a few quick steps, give Eve a blueprint of the conversation you want to conduct. Either provide high level learning objectives or specific questions you want Eve to ask.
2
Share with participants
3
Eve conducts interviews
4
Analyze your results
1
Create an interview
In a few quick steps, give Eve a blueprint of the conversation you want to conduct. Either provide high level learning objectives or specific questions you want Eve to ask.
2
Share with participants
3
Eve conducts interviews
4
Analyze your results
How Symphony works
Add Eve to your team in minutes
Add Eve to your team in minutes
Add Eve to your team in minutes
1
Create an interview
In a few quick steps, give Eve a blueprint of the conversation you want to conduct. Either provide high level learning objectives or specific questions you want Eve to ask.
1
Create an interview
In a few quick steps, give Eve a blueprint of the conversation you want to conduct. Either provide high level learning objectives or specific questions you want Eve to ask.
2
Share with participants
Share your interview with participants by sending them a link. We can also set up inbound and outbound phone calls directly with your users.
2
Share with participants
Share your interview with participants by sending them a link. We can also set up inbound and outbound phone calls directly with your users.
3
Eve conducts interviews
Eve drives the interview like a real human: poking & prodding, asking intelligent follow-ups, all while being unbiased in her questioning.
3
Eve conducts interviews
Eve drives the interview like a real human: poking & prodding, asking intelligent follow-ups, all while being unbiased in her questioning.
4
Analyze your results
As participants complete interviews, you get recordings, transcripts, and sentiment analysis for each interview. Eve analyzes all conversations to produce insights that go beyond a summary. You'll get actionable next steps with key points from conversations surfaced so you can listen to exactly what the customer had to say.
4
Analyze your results
As participants complete interviews, you get recordings, transcripts, and sentiment analysis for each interview. Eve analyzes all conversations to produce insights that go beyond a summary. You'll get actionable next steps with key points from conversations surfaced so you can listen to exactly what the customer had to say.
Trusted By Top Teams
Trusted By Top Teams
"I was skeptical at first, but I was blown away after we got our first few responses. We've gotten super actionable feedback by sending Symphony interviews to churned users. I used to do this manually, but now Symphony saves me at least 3 hours per week."
Murtaza Bambot
Founder & CEO, Heartbeat
"We started using Symphony in place of the user interviews we were conducting. What used to be a tedious and time-consuming process is now fully automated, and we have a huge repository of useful feedback."
Reda Kolb
Head of Customer Success, efile360
"One of the most exciting innovations to emerge from artificial intelligence is how it will change the way we think about using voice as a service. The lowest level of effort in the service world is often simply speaking with someone. That is why we have selected Symphony.ai as our platform for all things voice. A nimble, flexible and powerful tool that is simple to use, and can be deployed and scaled very easily."
Chris Gillen
CEO, A Closer Look
"Symphony is allowing us to hear from more users than we've ever been able to - we're seeing a 4x increase in user feedback"
Taher Hassonjee
Founder & CEO, DocDraft
"I was skeptical at first, but I was blown away after we got our first few responses. We've gotten super actionable feedback by sending Symphony interviews to churned users. I used to do this manually, but now Symphony saves me at least 3 hours per week."
Murtaza Bambot
Founder & CEO, Heartbeat
"I was skeptical at first, but I was blown away after we got our first few responses. We've gotten super actionable feedback by sending Symphony interviews to churned users. I used to do this manually, but now Symphony saves me at least 3 hours per week."
Murtaza Bambot
Founder & CEO, Heartbeat
"We started using Symphony in place of the user interviews we were conducting. What used to be a tedious and time-consuming process is now fully automated, and we have a huge repository of useful feedback."
Reda Kolb
Head of Customer Success, efile360
"We started using Symphony in place of the user interviews we were conducting. What used to be a tedious and time-consuming process is now fully automated, and we have a huge repository of useful feedback."
Reda Kolb
Head of Customer Success, efile360
"One of the most exciting innovations to emerge from artificial intelligence is how it will change the way we think about using voice as a service. The lowest level of effort in the service world is often simply speaking with someone. That is why we have selected Symphony.ai as our platform for all things voice. A nimble, flexible and powerful tool that is simple to use, and can be deployed and scaled very easily."
Chris Gillen
CEO, A Closer Look
"One of the most exciting innovations to emerge from artificial intelligence is how it will change the way we think about using voice as a service. The lowest level of effort in the service world is often simply speaking with someone. That is why we have selected Symphony.ai as our platform for all things voice. A nimble, flexible and powerful tool that is simple to use, and can be deployed and scaled very easily."
Chris Gillen
CEO, A Closer Look
"Symphony is allowing us to hear from more users than we've ever been able to - we're seeing a 4x increase in user feedback"
Taher Hassonjee
Founder & CEO, DocDraft
"Symphony is allowing us to hear from more users than we've ever been able to - we're seeing a 4x increase in user feedback"
Taher Hassonjee
Founder & CEO, DocDraft
FAQ
Will my users want to talk to an AI agent?
What do I get after the calls are completed?
Can you integrate with my tools?
Shouldn't I be talking to my users myself?
Will my users want to talk to an AI agent?
What do I get after the calls are completed?
Can you integrate with my tools?
Shouldn't I be talking to my users myself?
Ready to meet the future of research?
Book a call with us to learn more about Symphony.
Ready to meet the future of recruiting?
Book a call with us to learn more about Symphony.
Ready to meet the future of recruiting?
Book a call with us to learn more about Symphony.
Ready to meet the future of recruiting?
Book a call with us to learn more about Symphony.