Three Powerful Solutions, One Platform
Symphony delivers comprehensive AI capabilities designed specifically for insurance frontline operations. Train faster, augment smarter, automate efficiently.
AI-Powered Training
Transform your onboarding process with custom roleplay simulations through voice, video, or text. Adjusters can simulate their entire job before working with real customers—practicing backend systems, customer interactions, and complex scenarios in a safe environment.
Custom Roleplays for Each Carrier
Tailored AI simulations designed specifically for your products, processes, and customer scenarios
Interactive Simulations
Practice real customer scenarios with AI voice, chat, and video role-plays that feel authentic
Backend System Simulations
Train on realistic simulations of your claims systems, policy platforms, and internal tools
Coaching and Performance Insights
AI-powered coaching that identifies areas for improvement and tracks skill development
Real-Time AI Assistance
Empower your frontline reps with an AI copilot that provides instant product recommendations, insights from previous customer interactions, and real-time negotiation tactics. Get smart guidance on data entry, decisioning, and fraud detection during every interaction.
Product Recommendations
AI suggests relevant products and coverage options based on real-time customer context
Customer Interaction Insights
Surface relevant reminders and insights from previous customer interactions in real-time
Negotiation Tactics
Real-time guidance on negotiation strategies and optimal settlement approaches
QA Guidance & Fraud Detection
Real-time alerts for data entry errors, potential fraud indicators, and compliance issues
Intelligent Workflow Automation
Free your team from repetitive tasks with intelligent automation that handles inbound and outbound calls, facts of loss capture, and triggers next steps automatically. Let your reps focus on building relationships, closing claims, and finalizing deals.
Automated Inbound & Outbound Calls
AI handles routine calls for facts of loss capture, follow-ups, and initial customer contact
Facts of Loss Capture
Automatically gather and document claim details with AI-powered conversations
Intelligent Next-Step Triggers
Automatically route, escalate, and trigger follow-up actions based on conversation outcomes
Sales Call Automation
Handle initial outreach and qualification calls to maximize rep efficiency
Ready to Transform Your Insurance Operations?
Join leading insurance companies using Symphony to empower their frontline teams. Schedule a personalized demo today.